Mana Monsters FAQ

How To Play

Grab two gems and then place them back on the game board. Match three or more gems to increase the power of your teams’ attacks and successfully defeat all the members of the opposing team of monsters.

How do I gain Mana Monsters?

How do I make my monster attack?

Can I reorder the gems I’ve grabbed before I place them?

How do I gain or lose medals?

In-App Purchases

Whilst Mana Monsters is free to download and play, you do have the option to purchase virtual items in-game using the app stores e.g. iTunes App Store or Google Play.

It is essential that you protect your device to prevent unauthorized charges on your account, especially if young children have access to your device. If you are concerned about Mobile In-App Purchases, a password can be used to prevent unauthorized charges.

In-app purchases on iOS

How do I restrict in-app purchase on my iOS device?

Automatic In-App Purchases are now disabled and a pin will be required to enable purchases on your device.

Please note: Instructions above may vary. Please refer to your device user manual for more information.

I purchased an item on my iOS device but haven’t received it. What can I do?

If you purchased an item but did not receive it, please contact us using this email address (mm@artrix.com). If you would like a full refund, please contact Apple directly (http://www.apple.com/support/itunes/).

In-app purchases on Android

How do I restrict in-app purchase on my Android device?

Automatic In-App Purchases are now disabled and a password will be required to enable purchases on your device.

Please note: Instructions above may vary. Please refer to your device user manual for more information.

I purchased an item on my Android device but haven’t received it. What can I do?

For Android purchases, please contact us using this email address (mm@artrix.com) and please include your purchase receipt and order number. The order number can be found on your purchase receipt.

If you are unable to find your purchase receipt, you can sign in to Google Wallet here, https://www.google.com/wallet/ to retrieve it.

Information to Include when contacting Artrix

If you decide to contact Artrix for help, we may request some additional information to help you with your issue.

How do I take a screenshot?

To better understand the problems you are experiencing, we may require a screenshot. It is also good to do this whenever you encounter a problem.

For iOS

For Android

Depending on the device you are using, there may be several ways to capture a screenshot on Android.

What device information do you require?

To help us deal with your issue, it would be helpful if you could provide as much detail as possible about your device, including:



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